Delivery Information

At plugs Online Marketplace Limited, we are committed to delivering your orders quickly, safely, and reliably anywhere in Nigeria.

Nationwide Delivery

We currently deliver to customers across Nigeria through trusted logistics and delivery partners.

Whether you’re ordering from Lagos, Abuja, Port Harcourt, Enugu, Kano, Owerri, or other locations nationwide, we work to ensure your products arrive securely and on time.

Delivery Timeline

Standard Delivery

Orders are typically delivered within:

3 – 7 Working Days Nationwide

Delivery timelines may vary depending on:

customer location,
product availability,
weather conditions,
public holidays,
or logistics operations.

Remote or hard-to-reach locations may require additional delivery time.

Order Processing

Orders are processed after successful payment confirmation.

Processing may include:

payment verification,
quality checks,
packaging,
dispatch preparation.

Orders placed during weekends or public holidays may be processed on the next working day.

Waybill & Tracking

Once your order is dispatched:

a waybill/tracking number may be provided where available,
customers can use the tracking information to monitor delivery progress.

Tracking availability depends on the logistics partner handling the shipment.

Delivery Charges

Delivery fees are calculated based on:

delivery location,
package size,
weight,
and product category.

Applicable shipping charges will be displayed during checkout before payment is completed.

Important Delivery Notes

Customers are responsible for providing:

accurate delivery addresses,
valid phone numbers,
and reachable contact details.

PLUGS shall not be responsible for delays or failed deliveries caused by:

incorrect delivery information,
unavailable recipients,
security restrictions,
or circumstances beyond our reasonable control.

Additional charges may apply for re-delivery attempts where necessary.

Inspection Upon Delivery

Customers are encouraged to inspect packages upon delivery before acceptance.

If there are visible issues such as:

physical damage,
missing items,
or incorrect products,

please notify us promptly through our support channels.

Large & Fragile Items

Certain products including:

solar equipment,
batteries,
appliances,
or fragile items

may require specialized handling and additional delivery arrangements.

Delivery timelines for such items may vary depending on logistics availability and destination.

Need Assistance?

For delivery support, tracking assistance, or order inquiries, please contact us through the official support channels listed on: