Terms and conditions of use

Welcome to Plugs Online Marketplace Limited

At PLUGS, we are committed to providing quality products, reliable service, and a seamless shopping experience. These Terms & Conditions explain how our platform works and help protect both our customers and our business. By using our website, placing an order, or accessing any of our services, you agree to these Terms.

1. About Us

PLUGS Online Marketplace Limited (“PLUGS”, “we”, “our”, or “us”) operates plugs.com.ng, an online marketplace offering solar products, home electronics, appliances, lifestyle products, accessories, and related services.

2. Eligibility to Use Our Platform

By using our website, you confirm that:

  • you are at least 18 years old, or

  • you are using the platform under supervision of a parent or legal guardian.

You agree to provide accurate information when creating accounts or placing orders.

3. Product Information & Availability

We work hard to ensure product descriptions, specifications, images, and pricing are accurate. However:

  • product colors may vary slightly depending on screens or manufacturers,

  • specifications may change without prior notice,

  • availability may change due to demand or supplier updates.

PLUGS reserves the right to:

  • update product information,

  • limit quantities,

  • discontinue products,

  • correct pricing or listing errors at any time.

4. Pricing & Payments

All prices are displayed in Nigerian Naira (₦) unless otherwise stated.

Payments are processed securely through approved payment providers. We reserve the right to:

  • refuse suspicious transactions,

  • cancel fraudulent orders,

  • request additional verification before processing certain orders.

Orders affected by pricing errors, technical issues, or unauthorized promotions may be cancelled and refunded where necessary.

5. Order Confirmation & Acceptance

Placing an order does not automatically guarantee acceptance.

Orders may be delayed, declined, or cancelled due to:

  • stock unavailability,

  • payment verification issues,

  • suspected fraud,

  • pricing inaccuracies,

  • logistical limitations,

  • force majeure events.

If payment has already been made for a cancelled order, eligible refunds will be processed appropriately.

6. Delivery & Logistics

We aim to deliver orders within estimated timelines, but delivery dates are not guaranteed.

Delays may occur due to:

  • courier operations,

  • weather conditions,

  • public holidays,

  • government restrictions,

  • supply chain disruptions,

  • remote delivery locations,

  • security or transportation issues.

PLUGS shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our control.

Customers are responsible for providing accurate delivery information. Additional charges may apply for failed delivery attempts caused by incorrect information.

7. Returns, Exchanges & Refunds

We want customers to shop confidently. However, returns are subject to inspection and approval.

Products may not qualify for returns or refunds if:

  • damaged by misuse,

  • improperly installed,

  • physically altered,

  • exposed to electrical faults or surges,

  • missing original packaging/accessories,

  • used beyond reasonable inspection.

Refund timelines may vary depending on payment providers and verification processes.

Certain categories including customized products, special orders, installation services, or clearance items may be non-refundable unless defective.

8. Solar Product & Power Disclaimer

Solar system performance depends on several external factors including:

  • sunlight conditions,

  • battery condition,

  • installation quality,

  • energy consumption,

  • equipment compatibility,

  • environmental conditions.

PLUGS does not guarantee:

  • uninterrupted electricity,

  • exact runtime estimates,

  • exact power generation output,

  • compatibility with unauthorized third-party components.

Power estimates provided on the website or by representatives are guidelines only and may vary in real-world usage.

9. Installation & Technical Responsibility

Customers are advised to use qualified professionals for installation.

PLUGS shall not be liable for damages, injuries, fire incidents, electrical faults, or losses resulting from:

  • improper installation,

  • unsafe wiring,

  • overload,

  • incorrect product usage,

  • unauthorized modifications,

  • third-party workmanship.

Any installation advice provided by PLUGS is general guidance and does not replace professional technical assessment.

10. Warranty Information

Where applicable, products may carry manufacturer warranties subject to the manufacturer’s terms and conditions.

Warranty coverage may not apply in cases involving:

  • misuse,

  • physical damage,

  • water damage,

  • electrical surges,

  • unauthorized repairs,

  • improper installation,

  • normal wear and tear.

Warranty claims may require:

  • product inspection,

  • proof of purchase,

  • diagnostics,

  • customer cooperation during troubleshooting.

11. User Accounts & Security

Customers are responsible for maintaining the confidentiality of their accounts and passwords.

PLUGS reserves the right to suspend or terminate accounts involved in:

  • fraud,

  • abuse,

  • chargeback manipulation,

  • suspicious activities,

  • policy violations,

  • unauthorized access attempts.

12. Acceptable Use of the Platform

You agree not to:

  • misuse the website,

  • attempt unauthorized access,

  • interfere with platform functionality,

  • upload malicious software,

  • impersonate others,

  • engage in fraudulent transactions,

  • manipulate reviews or pricing systems.

Violation of these rules may result in account suspension, legal action, or restriction of access.

13. Intellectual Property

All website content including:

  • logos,

  • graphics,

  • product descriptions,

  • banners,

  • designs,

  • images,

  • branding,

  • text,

  • layout,

remain the intellectual property of PLUGS Online Marketplace Limited or its licensors.

Unauthorized reproduction, copying, or commercial use is prohibited without written permission.

14. Third-Party Services

PLUGS may rely on third-party providers including:

  • payment gateways,

  • logistics companies,

  • installers,

  • manufacturers,

  • communication providers.

We are not liable for disruptions, losses, or failures caused directly by third-party services beyond our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by law, PLUGS shall not be liable for:

  • indirect losses,

  • loss of profits,

  • business interruption,

  • data loss,

  • downtime,

  • incidental damages,

  • consequential damages,

  • losses arising from delayed deliveries or technical failures.

Our maximum liability for any claim shall not exceed the amount paid for the affected order where legally applicable.

16. Privacy & Data Protection

We value customer privacy and handle personal information responsibly in accordance with applicable Nigerian data protection laws.

By using our platform, you consent to the collection and processing of relevant information necessary for:

  • order fulfillment,

  • customer support,

  • fraud prevention,

  • operational improvement.

17. Force Majeure

PLUGS shall not be held responsible for delays or inability to fulfill obligations caused by events beyond reasonable control, including:

  • natural disasters,

  • internet failures,

  • power outages,

  • strikes,

  • pandemics,

  • government actions,

  • transportation disruptions,

  • security incidents,

  • supplier shortages.

18. Changes to These Terms

We may update these Terms periodically to improve our services or comply with legal and operational requirements.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

Any disputes arising from the use of this platform shall first be approached through amicable resolution before legal proceedings where necessary.

20. Contact Information

For questions, complaints, support, or legal inquiries, please contact us through the official communication channels listed on:

www.plugs.com.ng

By using our platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.